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Complaint Policy

 Standard letter to applicants

 Case Conclusion Form

Client Complaint Form

Initial Client Assessment Form

Guidelines for Completing Vetting Invitation Form

Service-level Agreement

Counsellor Invoice Template

Client Attendance Record

Guidelines for Completing Vetting Invitation Form

Client Evaluation of Service

Audit and Finance Sub Committee Terms of Reference

Board Code of Conduct 

Board Induction Checklist

Board Meeting Code of Practice

Client Charter

Company Director Declaration of Understanding Form

Complaint Form

Confidentiality Policy

Conflict of Interest and Loyalty Procedure

Data Protection

Equal Opportunities Policy

Feedback Form

Financial Reserves Policy

Health and Safety Policy

Risk Management Policy

Risk Register 

Social Media Policy

Volunteer Agreement Form

Volunteer and Work Placement Management Policy

Volunteers handbook

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